Troubleshooting and getting support

Narrow down model and part problems

Identify whether the issue concerns input, construction, display or drilling. Keep the current cabinet so the problem can be inspected.

Cannot add a part? Check the selected space, supports and existing doors/drawers. For an unsupported shelf, check both ends.
Cannot see or select a part? Check Hide, X-ray and View separately, then adjust the camera.
Wrong holes? Confirm the latest structure and fitting settings, regenerate and inspect each panel.

If unresolved, keep the cabinet reference, screenshot and reproduction steps instead of reporting only “wrong result”.

Confirm the account and cabinet or cut list first, then investigate the affected stage. Creating a replacement does not resolve an unconfirmed save.

Missing cabinet? Check the account, search filters and whether it is still only a local draft.
Cut list differs from the cabinet? Check its sources and last sync; review manual edits before resyncing.
Wrong price or unplaced parts? Check currency, price units, quantities, thickness, decor, usable sheet size and grain.

Restore connectivity and refresh status for network errors. Refreshing repeatedly does not fix quota, permission or input errors.

Use the contact entries on the help home page. The bot can answer usage questions; provide enough context when a person needs to investigate.

State the page, steps, expected result and actual result, including the exact error message.
Include the cabinet or cut-list reference, time, language, device and browser; add a screenshot if useful.
For payment issues include the order reference and payment time. Hide unrelated personal details; never send passwords, verification codes or full card details.

Check the visibility of shared links before sending them. Use a support channel you have verified for non-public information.